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A@SHIELD
A@SHIELD Support Programme is the Customised Application Software Support in AP that is delivered by Aridient. You will be serviced by our team of well-trained and highly experienced engineers. Through A@SHIELD, your company can enjoy lower TCO through continued uptime of your mission-critical systems.
Sign up to the A@SHIELD Support Programme and enjoy:
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Description
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Silver Plan
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Gold Plan
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Platinum Plan
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Onsite Support
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Yes (Deductible)
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Yes
(Included)
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Yes
(Included)
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Support Hours
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Normal Office Hours
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Normal Office Hours
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24 x 7
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Named Callers
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X
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X
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X
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Number of Support Tickets
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X
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X
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Unlimited
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OnSite Support
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Yes
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Yes
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Yes
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FSS’s consumption for ad-hoc services (such as Server Health Check, Problems Review Meeting, On-site Study/Audit, housekeeping or any IT jobs.)
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X
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X
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X
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Price (per Annual)
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We have made our Support program easy to understand and no complex point system to confuse customer. What you see is what you get.
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